In 2025, more landlords than ever are turning to letting agents to manage the increasing complexity of the UK rental market. From EPC upgrades to Renters’ Reform legislation, it’s no longer just about finding tenants—it’s about staying compliant, profitable, and stress-free.
But not all letting agents are created equal. Whether you’re letting a single flat or managing a growing portfolio, here’s a 10-question checklist to help you choose the right agent—and avoid costly mistakes.
1. Are you a member of a professional redress scheme?
All letting agents must be registered with a government-approved redress scheme (e.g. The Property Ombudsman or Property Redress Scheme). This gives you and your tenants a route to resolve disputes outside of court.
If they’re not registered: walk away.
2. What’s your fee structure—and what’s included?
Ask for full transparency on:
- Let-only vs. full management fees
- Renewal and admin charges
- Mark-ups on maintenance or certificates
Cheapest is rarely best. What matters is value.
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3. How do you screen and reference tenants?
Solid referencing reduces risk of arrears or property damage. Ask what checks they perform:
- Credit score?
- Affordability?
- Previous landlord references?
Also: Do they offer rent guarantee insurance?
4. How often do you inspect properties?
A good agent should offer routine inspections every 3–6 months, with written reports and photo evidence. If they don’t inspect—or charge extra—this is a red flag.
5. Who manages compliance and certificates?
Gas safety, EICR, EPC ratings… Who arranges these, and are they included? The best agents will track deadlines and coordinate compliance so you stay protected.
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6. What’s your arrears and eviction process?
With Section 21 being phased out, it’s vital your agent understands the updated Section 8 process. Ask how they handle late payments, and how quickly you’ll be informed.
7. How do you handle maintenance?
- Do they use in-house trades or outsource?
- Do you approve jobs over a certain amount?
- Can you see copies of quotes?
This is where many agents sneak in mark-ups.
8. What’s your void and re-letting process?
How quickly do they re-market after a tenant leaves? What platforms do they use? Good agents use Rightmove, Zoopla and OpenRent—and have strong local networks.
9. Can I speak to current landlord clients?
A trustworthy agent should be happy to provide a reference—or better yet, a few recent landlords to speak to.
✅ 10. Who will manage my property day-to-day?
Large chains often delegate management to junior staff. Ask for the name of your actual point of contact. A slick salesperson isn’t always the person who’ll solve your tenant’s broken boiler.
Final takeaway: choose partnership, not promises
The right letting agent should be more than a service provider—they should be a partner in your long-term property success.
Ask the tough questions. Get it in writing. And never assume that a “fully managed” service means “fully stress-free”.
